Return Policy
Return Policy
Thank you for shopping with us! Please carefully review our return policy below:
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Final Sale Items:
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Preorders, custom and/or personalized items, and jewelry are final sale and cannot be returned or exchanged.
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Store Credit Only:
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We only offer store credit for returns, provided the items are in the same condition as when they were purchased. Items must be unworn, unwashed, and with original tags attached.
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Return Shipping Charges:
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Customers are responsible for all return shipping charges. This includes returns due to an invalid address provided during checkout.
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Damaged or Defective Items:
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Any damages or defective items must be reported within 3 days of receiving your order. Please email us at info@hartandhollow.com with your order number, photos of the damage, and a brief description of the issue.
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Delayed or Lost Packages:
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We are not responsible for any delayed or lost packages once they leave our warehouse. For assistance, please contact the shipping carrier directly.
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Invoice Approval:
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By paying an invoice, you acknowledge and agree that all details on the invoice are correct. Orders will be processed as per the information provided at the time of payment.
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If you have any questions about this policy, feel free to reach out to us at info@hartandhollow.com We’re here to help!